Refund policy

Refund Policy

Due to the custom and personalized nature of our products, all sales are final. We do not accept returns or exchanges on personalized items.

Damaged or Defective Items If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the item. We will replace it at no additional cost to you.

Order Cancellations Orders may be cancelled within 24 hours of purchase. After 24 hours, production may have already begun and we are unable to cancel or modify your order.

Non-Personalized Items For non-personalized items, we accept returns within 14 days of delivery. Items must be unused and in their original condition. Return shipping costs are the responsibility of the buyer.

Refund Processing Once a replacement or refund is approved, please allow 5–10 business days for processing.

For any questions, please contact us at handmadebyjoselyn97@gmail.com